Contact Center

In the field of Contact Centers AllNet Solutions has built a unique knowledge and experience. The mix of technical, functional and (project) management experience allows AllNet Solutions able to give your customers the right customer experience. It can involve the entire organization of customer contact environment in terms of processes and technology but also if you have a question on a specific sub AllNet Solutions can provide this.

Obviously, the approach for your organization is always geared with you but the following components are addressed;

 Determine business goals and its harmonized customer contact strategy

Translating the customer contact strategy for functional apparatus, the following topics are discussed:

 

Contact center

 

• Business telephony

• Inbound ACD

• WFM forecasting and scheduling

• contact and screen recording

• Quality Monitoring

• scorecards and eLearning

 

Obviously AllNet Solutions ensures full implementation. After the implementation AllNet Solutions remains your partner for support and optimize the results.

 

LEARN MORE:

 http://www.avaya.com/usa/product/avaya-aura-contact-center/

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