3CX Apps & Features

  • 3CX Apps & Features

    3CX enables you to take your extension with you wherever you go. With apps for Android, iOS, web browsers and Windows, you are guaranteed to be kept in the loop, always and everywhere. What’s more, customers can instantly reach you directly from your website or Facebook page with the 3CX Live Chat and Facebook Messenger integration.

    3CX Apps for Android & iOS Device

    • Make and take calls from anywhere
    • Video Conferencing
    • Instant Messaging and Chat
    • Answer Facebook messages
    • Conference Calls
    • Free VoIP calls with your smartphone
    • Encrypted and Secure

    User-friendly Web Client / Windows Desktop App

    • Work from anywhere - multifunctional web app with inclusive UC features
    • Call from your browser, control your IP phone or smartphone
    • Answer customer queries from live chat, Facebook and SMS from one interface
    • Video conferencing at the click of a button
    • Native Windows Desktop App for calls
    • Launch calls directly from your CRM
    • Integrate seamlessly with MS Teams and MS 365
    • View the status of your colleagues

    3CX Live Chat: Next Level Customer Communications

    • Chat with your customers on your website
    • Create Chat queues
    • Answer from your webclient or 3CX App
    • Transfer chats to other team members
    • Elevate a chat to a call or a video with a click
    • Chat reporting available
    • Chat monitoring feature for Managers!

    Facebook Messenger Integration

    • Integrate with your FB business page - All Messages are sent to your web client
    • Agents can answer customer queries without having access to Facebook
    • Forward to a queue with multiple agents
    • Chat reports available per agent and queue

    Send & Receive Business SMS / MMS

    • Send SMS / MMS to your customers
    • Route SMS to multiple agents so no message goes unanswered
    • Keep personal mobile numbers private

    Integrated Video Conferencing

    • Free for up to 250 participants
    • Initiate with a single click
    • Video conference dial-in
    • Create as a conference or a webinar
    • Remote control assistance for quick & easy troubleshooting
    • Pre-upload PDFs before meetings
    • Includes a whiteboard
    • Share your screen
    • Polling tool
    • Record your videos
    • Includes chat

Related Products